Not Sure What Electrical Product You Have? Send SCHNAP a Photo

Need help identifying an electrical product or finding a replacement? Send SCHNAP a clear photo through WhatsApp. Our team can use visible product details such as the brand, label, model number, shape and packaging to help identify what you have and narrow down a suitable replacement. Product suitability must still be confirmed against the exact specifications and installation requirements before purchase or installation.

Send a photo via WhatsApp

When to use SCHNAP’s product identification service

• An old switch, power point or light fitting has a worn or missing label.
• You found an electrical part during a renovation and do not know its product name.
• You need to match an existing installation, finish or physical format.
• A circuit breaker, cable accessory or other component has no clearly visible model number.

How to send us a photo

Open the SCHNAP Support Centre from the bottom corner of the website and select Send Us a Photo. You can also use the same option from the Contact page. Send the photo through WhatsApp; no separate identification form is required.

What to send

• A clear photo showing the full product.
• A close-up of the product label, brand or printed markings, if visible.
• The model number or part number, if visible.
• The product packaging, if you still have it.
• More than one angle when the front, rear, terminals, mounting arrangement or label may help identification.

Send a photo via WhatsApp

How to take a useful product photo

• Use bright, even lighting and keep printed information in focus.
• Photograph the complete product before taking close-ups.
• Include labels, model numbers, brand marks and other readable text.
• Include packaging when available.

Why exact product identification matters

Electrical products that look similar can differ in dimensions, electrical ratings, IP ratings, mounting arrangements, compatibility and applicable requirements. Photo identification helps narrow the search, but the final replacement should be checked against the exact product specification and installation.

Products we can help identify

Common enquiries include switches, power points, circuit breakers, cable accessories, light fittings and other electrical parts that are difficult to describe in words.

Contact SCHNAP

Send your photo through WhatsApp using the SCHNAP Support Centre. You can also contact SCHNAP on +61 413 238 887, call (02) 9150 7744, or email service@schnap.com.au.

Frequently asked questions

How do I send a product photo to SCHNAP?

Use the SCHNAP Support Centre on the website and select Send Us a Photo to open WhatsApp. The same option is available from the Contact page.

What if I do not know the product name or model number?

That is exactly when the service can help. Send a clear full-product photo plus any visible label, brand, markings or packaging.

Can I send several photos?

Yes. Multiple angles and close-ups can provide more useful identification details.

Can SCHNAP guarantee a replacement from a photo alone?

A photo can help identify or narrow down the product, but the final replacement should be confirmed against exact specifications, compatibility and installation requirements.

Is the product-identification service free?

Yes. Sending a photo for product identification is free.

Send your photo now

Send a photo via WhatsApp — or contact SCHNAP directly at (02) 9150 7744 or service@schnap.com.au.

Last updated: 1 October 2026